missing presets

[youngeddie]

Hello!

Mixtikl was goofing up so I deleted it and then did a reinstall. This usually fixes things things with no problems. Then I opened Mixtikl up, and all my preset and very cool songs were missing.

How can I get these jewels of creativity back?

Thanks, Eddie

[imtim]

Hi Eddie

Sorry to hear of your problem. What version of Mixtikl are you using (device, OS, Mixtikl version number)? Did you make any system or other backups?

Let's hope we can get to the bottom of it!

atb

tim

[youngeddie]

Hi Tim,

Thanks very much for your response to my post.

I have the latest version of Mixtikl, and it's on my iPad 2, using the latest iOS and it's 5.5.4 build 61.

Hope that helps.

Thanks again for your help!

Eddie

[imtim]

Hi Eddie

OK, thanks for that info.

When you *delete/remove* an app from you iDevice, it *deletes* all the files stored with the app. That is how apps work - the data and app are stored together in the sandbox - what happens there is totally out of our control.

So, we always recommend that you back up your mixes using iTunes file sharing (see step B) here: http://www.intermorphic.com/tiklpaks/index.html#iOS ).

Assuming you back up your iDevice, the only way to recover them is as follows:

1) Backup your device now (so as to make sure you backup all your current things)
2) Restore your device from a backup taken *before* you deleted Mixtikl
3) Copy out your Mixtikl mixes and save them to your PC (see step B) http://www.intermorphic.com/tiklpaks/index.html#iOS)
4) Restore your device again the latest backup you made in 1)
5) Copy the saved mixes (from 3) back onto your iDevice
6) Regularly copy off your device mixes you want to keep (or export them and email them to yourself)!

Hoping that helps!

atb

tim

[youngeddie]

Hi Tim,

Thanks so much for your help with this issue.

I will follow the steps you have laid out, and life will be better in the future.

Take care, Eddie