Mixtikl won't open on HTC Wildfire S

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hamishflute
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Mixtikl won't open on HTC Wildfire S

Postby hamishflute » Sun Jan 18, 2015 6:49 pm

Hi, I have installed Mixtikl 6 on my HTC Wildfire S , but it refuses to open, error message ' stopped unexpectedly'
I have tried a full factory reset, but it has made no difference. Can anyone help? Thanks

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Re: Mixtikl won't open on HTC Wildfire S

Postby imtim » Mon Jan 19, 2015 7:32 pm

Hi, and sorry to hear about that!

Couple of questions:

Is this Mixtikl 6 GP, and do you have the latest version?

Also, what version of Android are you running and is it rooted or not?

Have you tried deinstalling it, downloading and installing again?

Tim

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Re: Mixtikl won't open on HTC Wildfire S

Postby hamishflute » Tue Jan 20, 2015 10:01 am

Hi Tim, thanks for your response. I'm using Mixtlkl 6 AZ.The software version on the phone is 2.35. The phone is not rooted .I reinstalled Mixtikl after I reset the phone.
Nothing changed!

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Re: Mixtikl won't open on HTC Wildfire S

Postby impete » Tue Jan 20, 2015 10:48 am

Hi!

I've double-checked, and we've got no crash reports through - so, that is strange.

Can you please let me know which version of Android your HTC is running on?

Does Mixtikl GP work OK on the HTC, or do both GP and AZ versions crash for you?

As you've done a full reset, the problem is unlikely to be related to running out of memory, so this is a puzzler!
I presume that the other apps on your device are still working OK

Best wishes,

Pete

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Re: Mixtikl won't open on HTC Wildfire S

Postby hamishflute » Tue Jan 20, 2015 4:12 pm

Hi Pete,

I tried downloading GP, but it told me my device is not compatible. I re-installed AZ , but no change. Android software is 2.35 and everything else seems to be working fine.

Thanks for your help

Hamish

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Re: Mixtikl won't open on HTC Wildfire S

Postby impete » Wed Jan 21, 2015 10:13 am

Hi Hamish!

Thanks for that info.

Alas, if the free one (GP) also doesn't work, then the Amazon one (AZ) also won't work - under the hood, they're essentially the same software, as you would expect of course. :(

I can't be certain what is the cause of your problem, as we've not received any crash reports.

My best guess is that your device simply doesn't have enough memory to launch Mixtikl.
Do you know how much memory is available on your device?

I'm not really sure what to suggest, other than to look at something on the following lines:
- do you have an alternative device you could use?
- is there a system update available for your HTC device?

Best wishes,

Pete

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Re: Mixtikl won't open on HTC Wildfire S

Postby hamishflute » Fri Jan 23, 2015 3:34 pm

Hi Pete,
Thanks for suggestions- i have 85 mb available memory. There is no official software update for the phone. I am reluctant to try an unofficial one, so I guess I probably have to accept that Mixtikl won't run.

Thanks again
Hamish


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