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Mixtikl won't open on HTC Wildfire S

Posted: Sun Jan 18, 2015 6:49 pm
by hamishflute
Hi, I have installed Mixtikl 6 on my HTC Wildfire S , but it refuses to open, error message ' stopped unexpectedly'
I have tried a full factory reset, but it has made no difference. Can anyone help? Thanks

Re: Mixtikl won't open on HTC Wildfire S

Posted: Mon Jan 19, 2015 7:32 pm
by imtim
Hi, and sorry to hear about that!

Couple of questions:

Is this Mixtikl 6 GP, and do you have the latest version?

Also, what version of Android are you running and is it rooted or not?

Have you tried deinstalling it, downloading and installing again?

Tim

Re: Mixtikl won't open on HTC Wildfire S

Posted: Tue Jan 20, 2015 10:01 am
by hamishflute
Hi Tim, thanks for your response. I'm using Mixtlkl 6 AZ.The software version on the phone is 2.35. The phone is not rooted .I reinstalled Mixtikl after I reset the phone.
Nothing changed!

Re: Mixtikl won't open on HTC Wildfire S

Posted: Tue Jan 20, 2015 10:48 am
by impete
Hi!

I've double-checked, and we've got no crash reports through - so, that is strange.

Can you please let me know which version of Android your HTC is running on?

Does Mixtikl GP work OK on the HTC, or do both GP and AZ versions crash for you?

As you've done a full reset, the problem is unlikely to be related to running out of memory, so this is a puzzler!
I presume that the other apps on your device are still working OK

Best wishes,

Pete

Re: Mixtikl won't open on HTC Wildfire S

Posted: Tue Jan 20, 2015 4:12 pm
by hamishflute
Hi Pete,

I tried downloading GP, but it told me my device is not compatible. I re-installed AZ , but no change. Android software is 2.35 and everything else seems to be working fine.

Thanks for your help

Hamish

Re: Mixtikl won't open on HTC Wildfire S

Posted: Wed Jan 21, 2015 10:13 am
by impete
Hi Hamish!

Thanks for that info.

Alas, if the free one (GP) also doesn't work, then the Amazon one (AZ) also won't work - under the hood, they're essentially the same software, as you would expect of course. :(

I can't be certain what is the cause of your problem, as we've not received any crash reports.

My best guess is that your device simply doesn't have enough memory to launch Mixtikl.
Do you know how much memory is available on your device?

I'm not really sure what to suggest, other than to look at something on the following lines:
- do you have an alternative device you could use?
- is there a system update available for your HTC device?

Best wishes,

Pete

Re: Mixtikl won't open on HTC Wildfire S

Posted: Fri Jan 23, 2015 3:34 pm
by hamishflute
Hi Pete,
Thanks for suggestions- i have 85 mb available memory. There is no official software update for the phone. I am reluctant to try an unofficial one, so I guess I probably have to accept that Mixtikl won't run.

Thanks again
Hamish