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FIXED: After recent update, will not play at all!

Posted: Mon Dec 15, 2014 6:17 am
by clairvoyantexplorer
Today, December, I downloaded the Mixtikl update and installed.
No sound will pay and movement does register across the parts.
I deleted an re-installed app, but the same no sound, no movement with in the player.
Help!

Regards,

Brad Charlevoix

Re: After recent update, will not play at all!

Posted: Mon Dec 15, 2014 2:46 pm
by imtim
Hi Brad

Sorry to hear you have had a problem, and what you have described is not something we have come across.

What version of Mixtikl and on what device (model/number)? If iOS, what version of iOS are you running and can you confirm your device is not jailbroken?

Does the play button do anything when you press it?

If there are any other details you can provide, then they will always help.

Kind regards

tim

Re: After recent update, will not play at all!

Posted: Wed Dec 17, 2014 1:37 pm
by Duncan
Same here. Play button does not function. Version 6.2.24 (build 94 64 bit on Yosemite 10.10.1 ) update from the Mac's App Store.

It will play sound from the Rec & Preview screen. But from the main mixer screen the play button does not function either when clicked or with a Space bar press. The Visualiser screen does not produce any sound either but clicks are recognised and show animation.

Re: After recent update, will not play at all!

Posted: Wed Dec 17, 2014 3:29 pm
by imtim
Thanks very much to both of you for alerting us to this issue (and apologies it snuck through our testing).

We have already fixed it and are in the process of uploading an update for Apple to review.

Due to the nature of this bug we are requesting an expedited review, and we can only but hope (with Xmas close) that they can look at it quickly!

Best wishes from Pete and Tim

Re: After recent update, will not play at all!

Posted: Sat Dec 20, 2014 10:57 am
by imtim
The update with this fixed is now LIVE on the Mac App Store. It is Mixitkl 6.2.25.

Mixtikl for Mac (Desktop Standalone, 64-bit) at the Mac App Store: http://itunes.apple.com/app/id469613076

Thanks for your patience, and thanks to Apple for approving this quickly!

Tim